Frequently Asked Questions.
FrostProtect™ is our patented UV-safe packaging. It keeps our ingredient-based formulas stable, protecting our active ingredients from light, heat and oxygen exposure.
We do not test on animals, nor do we ask anyone else to do so for us.
All of our skincare features nature-derived ingredients wherever possible. Visit our sustainability page for more information on our ingredients and sourcing practices.
We use nature-based preservatives wherever possible. Skincare preservative standards are ever-changing, and we’re always researching and reviewing the preservatives used in our products.
All of our cardboard and glass packaging is recyclable.
We never formulate with synthetic or plastic microbeads, or any other ingredients that pollute our oceans and waterways.
We formulate with vegan and vegetarian ingredients wherever possible. However, some products require non-vegan ingredients, like the beeswax in our Beard Balm. We source our non-vegan ingredients ethically and locally.
Unless stated, our products do not contain SPF. We recommend using a daily SPF, especially when using products with active ingredients like retinol or vitamin C.
Some of our products contain nut oils, like sweet almond oil.
We formulate with clean ingredients, and our products are dermatologist-developed to be gentle on sensitive skin. However, we always encourage patch testing any skincare or cosmetic product before use.
Unfortunately, we are unable to provide specific restock estimation times, but we restock on a regular basis. To find out when a particular item will become available, we recommend signing up for email notifications. We’ll send you an email when your favourite items are back in stock!
We’re committed to preserving our planet’s resources and reducing our environmental impact. Find out more about how we are taking steps to tackle climate change at the sustainability page.
You can create an entire skincare routine with our products. However, some active ingredients are best used solo. Take our routine builder quiz to find the perfect products for your skin.
We ship internationally to over 100 countries and regions. To check if we ship to your location, submit your full shipping address at the checkout.
Once you’ve placed an order, you’ll receive an email from us containing tracking information.
You can also log in to your account at myeclatshop.com to view your tracking and order information.
Shipping costs are determined on a product and location basis at the checkout.
Orders over $50/£50 qualify for free shipping.
Orders are processed and dispatched within 24-48 hours, depending on the time your order was placed.
Shipping times will vary depending on which shipping method you choose at checkout.
Standard shipping: 4-10 business days
Expedited shipping: 2-6 business days
No, the shipping address does not need to match your billing or credit card address. However, in some cases, banks might reject transactions if they don't recognise the address.
For the US, the tax rate applied to your order will be the combined state and local rates of the address where your order is delivered to or fulfilled from.
Other international shipments may be subject to import taxes, fees, and customs duties, but these vary widely. For the most accurate estimate, please contact the customs office of the destination country.
The courier services we use vary depending on your parcel’s destination. Once your order has shipped, you’ll receive an email with tracking details, where you’ll find further information on the courier service handling your shipment.
We usually deliver at weekends but this depends on the destination country of your shipment and the respective courier service’s operating hours.
On myeclatshop.com, we accept the following payment methods: Visa, Mastercard, American Express, Maestro, PayPal, Amazon Pay, Apple Pay, Google Pay, Discover, Diners Club, Shop Pay, Bancontact, and iDEAL.
We’re so sorry to hear that! Please reach out to us at email@example.com and we’ll fix it.
If you notice the charge on your bank statement, please reach out to us at firstname.lastname@example.org to confirm that we received your order.
At the moment bulk shipping isn’t available from our website. However, you can visit our wholesale storefront over at Faire if you wish to order our products for your store or business.
Yes, we do! Please visit our subscription page for more information on subscription services.
We’re happy to help. Please reach out to us at email@example.com for further assistance.
Not satisfied with your order? Please contact firstname.lastname@example.org. Our team will be happy to help!
Depending on the payment method you used to place your order, refunds are usually processed within 3-5 business days.
Sorry! We can only send the refund to the original payment method.
No problem! Please reach out to us at email@example.com for further assistance.